Help Service Teams Work Smarter
Deliver personalized, connected experiences while empowering customers with enhanced self-service through AI and automation.
Help every service rep become a super-service rep with Copilot
Transform service rep efficiency with generative AI and automation. Copilot accelerates onboarding with automated conversation summaries, enables faster issue resolution with real-time access to trusted information, and helps craft personalized emails by leveraging past interactions and case details. These tools streamline workflows, allowing service reps to focus on delivering exceptional service.
Access Copilot in the tools service reps use every day
Integrate Copilot into familiar platforms like Salesforce, ServiceNow, Microsoft Outlook, and Microsoft Teams. Reps can summarize CRM data, accelerate email responses, and stay updated with AI-powered meeting recaps. These tools provide immediate context and actionable insights, keeping service reps informed and efficient across all customer interactions.
Give service reps real-time context
Equip service reps with real-time insights and proactive recommendations. Sentiment analysis helps steer conversations toward positive outcomes, while real-time translation ensures smooth communication in any language. These features empower reps to deliver personalized and effective customer experiences.
Empower service reps to connect and collaborate
Streamline collaboration with embedded Teams. Service reps can schedule meetings, resolve cases with AI-suggested colleagues, and bring experts together for complex issues. Intelligent case swarming enables faster resolutions and enhances teamwork across service operations.
Discover service rep productivity improvements
Measure the impact of Copilot on service performance with detailed metrics, including response times and service ratings. Gain full visibility into support conversations and intervene when necessary, ensuring consistent quality and productivity improvements across teams.